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Privacy Policy


In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website, are a recipient of our services or attend one of our courses.

Berwick Care is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data Collection

Berwick Care may collect personal information which we receive when:

We may collect the following types of information:

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.


Cookie  Purpose

Google Analytics              

We use cookie to gather data about how visitors use our website.  We then use this to help us to improve your experience of our website. The cookies collect information in an anonymous form, and capture information such as the number of visitors to the website, which pages they have used, where they have from etc.

To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:


To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit

Why do we collect this information?

We collect your personal information to:

How do we collect this information?

We collect personal information:

We are committed to keeping your information up to date. If you believe that we have made an error, then please contact us as we have outlined below, and we will use reasonable endeavours to correct.

Keeping your information safe and secure.

Berwick Care is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We take organisational measures to keep information secure and provide regular training for staff on data protection.

Third party organisations

Except as set out below, we will not pass on your personal information to third parties unless access to your personal information is required by law.  We do not, and will never, sell your personal information to third parties.

Third Countries or International Organisations

The following third countries (ie. where your information is not held in the European Union / EEA) are listed below will receive your personal data for the processing activity as detailed below:

Third Country

(non EU / non EEA / International organisation)

Purpose of processing    Safeguards in place and further information

MailChimp –

Hosted in the US

Email marketing               EU-U.S. Privacy Shield

All other data is processed either in the UK or within the EU.

How long do we keep personal information?

We will only retain customers’ personal information for as long as is required to carry out a particular purpose or to meet an obligation. In order that we can provide the best possible service to you, we have agreed and documented retention schedules that we consider to be relevant and proportionate to the service we are providing.

We retain details on services delivered for a period of 4 years post the end of the engagement.

Legitimate Interest

From time to time, we may process your information as part of the day to day running of Berwick Care Equipment Ltd. It is in our interests to ensure that our processes and systems operate effectively in order that we can continue the high quality of service to you.

This may include processing your information to:

We may send you marketing emails, letting you know about our news, offers and new services that we think may be of interest to you. However we understand that needs and requirements may change, and you may opt out at a later date by writing to us at  or by selecting ‘unsubscribe’ in the email link. We will not send you information if you’ve asked us not to.   You have a right at any time to stop us from contacting you for marketing purposes.

Links to other websites:

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Access to personal information

We take the management of your information very seriously. Please do contact us if:

If you ever have any concerns that we are not processing your personal information in accordance with the law, please contact us using the email address or postal address as follows:

Berwick Care

Lancaster Road





Or by emailing us at

If you are still concerned, you can contact the Information Commissioners Office at

Changes to our privacy policy:

We keep our privacy policy under regular review, and we will place any updates on this web page.

This privacy policy was last updated in November 2019